1. Show notes with links: http://www.servicesphere.com/blog/2013/4/16/o-brother-where-art-thou-itsm-weekly-podcast-episode-108.html

    Show notes:
    Two Beran brothers working in IT- who does the family turn to for IT support first?!
    What would you want your child to study in 12 years' time?
    Podcast recommendation: Helvetica
    Everybody do the air quote!
    Those who bring the biggest value are those who consume from outside their field
    Varied / outside interests can help avoid the blinkered / closed-minded approach
    IT people needed to become more interdisciplinary
    Why do things internally? Understand the business adds value
    Apply what you know about the organisation and sector and employ technology to add value
    The new CIO needs to be innovative and creative
    To affect culture change you have to live it - influence from within and outside of your company
    Internal blogging as knowledge sharing. To be involved, to communicate
    For Nate it's all about service -- improving people's lives, seeing the effects
    Social media offers chance to listen to and interact with people you wouldn't normally meet
    Why don't more practitioners participate /engage farther outside of their immediate bubble?
    Changing dynamic means those who want to can take advantage of these opportunities to engage
    Those who aren't connected get a lot of their information from vendors
    Infrastructure is disappearing
    Check out Nate's blog

    # vimeo.com/64301985 Uploaded
  2. Streamed live on Mar 21, 2013
    Show notes with links: http://www.servicesphere.com/blog/2013/4/2/hi-tech-solutions-human-passions-itsm-weekly-podcast-episode.html

    Your Hosts: Mark Kawasaki Matthew Hooper and Matt Beran (twitter #ITSMWP)
    Guests: Jay Leader, CIO Rapid7

    Show notes:
    Rapid7 - security software solutions
    Last 6 years at hi-tech companies. Interesting work on projects like i-robot that make a difference
    When BP oil rig was leaking an i-robot underwater data collection device was used to assess impact
    As a company they have done things like sent robots to ground zero after 9-11 - a hi-tech take on philanthropy
    Part of their mission statement is to change the world -- and employees really believe in it
    Also at Rapid7 -- employees are people who want to make world safer, help prevent id theft because they understand the impact of damage that can be done
    Their work has purpose -- it's not about the paycheck it's about making a difference
    Having a cause makes job satisfaction - having a collective mission
    Try to figure out the drivers of your people's behaviour and how to match those to business success
    Best employees are following their passion
    Security in the cloud -- in one way it's simpler but also more complicated
    More touch points - exponential number of nodes to worry about, mobile and apps for example security isn't as advanced
    Change of mindset it is about the data -- with BYOD user productivity is almost assumed
    There is no such thing as security -- can only asses risk and give guidelines for compliance
    Device is irrelevant -- look at the usage and what exposure it's opening you up to
    Protecting an IP that protects other IPs -- a natural target for hackers. Poses business risk
    Most of government regulation / compliance rules are there for very good reason
    Biggest challenge for future for Rapid7? Security business is evolving. Value of security is hard to measure. There is no scale -- how do you measure the effectiveness and justify ROI of security?

    # vimeo.com/63229792 Uploaded
  3. Show notes with links: http://www.servicesphere.com/blog/2013/3/20/students-learning-and-it-itsmwp-episode106.html

    Your Hosts: Mark Kawasaki Matthew Hooper and Matt Beran (twitter #ITSMWP)
    Guests: Constantin Baumgartner and Xiaoxin Yu, Emory University students

    Show notes:
    Both guests work in student support centre. Not familiar with ITIL
    It's more about devices now
    Would be a scary world studying Maths/Physics without data analytic tools
    Often it's more about the I than the T -- we all have data collection devices now
    Use Facebook for alerting students to IT issues
    Proving reliability of research / info sources is much harder for online sources
    Computer Science teaches how to decompose problems and break down assignments
    Technology in the classroom -- smart boards make interaction easier
    People need to realise it's humans doing the thinking and programming -- over-valuing technology
    We should be learning from HE organisations - great service and collaboration practices
    Stand by your ideas and take credit -- even if they turn out to be wrong. Accept failure quickly and get on with creating!
    Is there still value in doing things like calculations manually or on paper when calculators and software can do it? Yes: understanding the underlying principles and seeing connections
    You just have to be a little bit smarter than a device to get the best out of it
    Writing things down can help you remember it. Depends on the person
    If you're the last caveman without a club, you're going to need to get a club

    # vimeo.com/62326945 Uploaded
  4. Quantified Enterprise ITSM Weekly Podcast Episode 105
    Show notes with links: http://www.servicesphere.com/blog/2013/3/6/the-quantified-enterprise-itsm-weekly-podcast-episode-105.html

    Your Hosts: Mark Kawasaki Matthew Hooper and Matt Beran (twitter #ITSMWP)
    Special Guest: Former host Chris Dancy
    Show notes:
    Changing roles – Mark taking over hosting
    Chris in wired.com article and hangout and techcrunch – culmination of last few years of working in and from the future
    MIT not aware of the cutting edge realities of digital connectivity being talked about
    Need mindfulness to deal with frustrations of the real world and to reconnect with humanity
    Have to pay attention. Sometimes you have to listen for people.
    What’s relevant?
    Let’s slow things down
    Complex biological information systems we need to try to understand ourselves
    Looking at evolutionary psychology for next year – see Amber Case
    No power in volume (words)
    Quantified enterprise – people finding it difficult to understand / accept
    The next 7 years is going to freak people out – these new personal skills will be important
    FitBit interesting model for software design – feedback system
    Moved to systems of impermanence
    Attention is not same as respect
    It’s about survival - analysing your own data has gone from luxury to necessity
    Steve Jobs – all about paying attention. Is it possible to will something into existence?
    Things will fail before they succeed - what’s important is to get started
    Christory software??
    Quantification in the Enterprise means starting to analyse metrics not understood before –interacting with people and devices based on location at level one and proximity at level two.
    Level 3 is contextual – Chris’ new slide deck: ‘Mr Jobs I’m ready for my close-up’
    ‘Just in time’ information for the Enterprise – lots of implications
    Next level will bother people – devices linked to you, contextual and bio-chemical systems
    7 years from now – pick out a team for a project by their traits and biochemistry
    Another example of what we have now - ‘Hello’ from Evernote
    New calendar – Tempo – contextual and interactive

    # vimeo.com/61250999 Uploaded
  5. What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

    Your Hosts: Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)
    Special Guest: Amber Case @caseorganic
    Guest & future host: Mark Kawasaki @windupbird

    Show notes with links: http://servicesphere.com/blog/2013/2/14/cyborgs-at-the-service-desk-itsm-weekly-the-podcast-episode.html

    Show notes:
    · Amber’s dictionary new words for how technologies affect us in our everyday lives
    · Connectivity is life! IT and software will become more and more important
    · Anthropology of your own culture means self-analysis and self-awareness
    · Junk sleep
    · Why the US misunderstand the rapid progress of Asian countries
    · We will become a more ‘collective’ society
    · Better to know three or four things than just one
    · Cyborg camp 2013, Vancouver 11th May
    · What’s your phone’s Myers-Briggs type?!
    · Speaker submissions for itsmf Fusion due in April
    · Coming up: Pink13, Fusion13
    · Itsmf launches volunteer programme
    · Call for speakers for Athens
    · Dell announcement
    · T-Mobile LTE network
    · Superbowl blackout – what was the real news story?
    · Blackberry Z10 – jobs programme extension?
    · The Pheonix Project - ITSMWeekly giveaway!
    · Dan Kane leaving to be a consultant
    · Vine Peek spy on the world in real time
    · Listen to a place in real time
    · Facebook announce mobile has overtaken desktop usage
    · Chris in TechCrunch
    · Do you know what Captcha stands for?
    · The Hypersidual Reconsidered
    · Who are you to and in the digital world? THINK ABOUT IT!
    · Mark will be the lead host in two weeks' time

    # vimeo.com/59646104 Uploaded



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