1. Magnificently hosted by Cindy Firing and Alex Magno, this annual party is a marathon of fun and frivolity, and serious intention to make merry with Christmas carols, charades, and lively conversation. Their home is bright and inviting. The large dining room table is brimming with edible goodies that accompany the delicious contents of a couple of kettles on the stove. The guests are fascinating and friendly. Cindy and Alex are masterful entertainers in every sense of the word. Time flies, stories flow and music pervades. It is a delightful experience and we thank you, Cindy and Alex.

    # vimeo.com/33682110 Uploaded
  2. More than 180 individuals of the 1971 class at Richardson High School assembled in Dallas on October 22 - 24th to celebrate the 40th anniversary of their graduation.

    # vimeo.com/31171751 Uploaded
  3. This video is a composite of photographs that were taken over a period of 24 years. It honors our friend and colleague, John Eudes, who was a member of a group known as Cluster.

    John died on February 14, 2011, after battling pancreatic cancer for 18 months. Eleven of our 17 members attended the funeral ceremony in Atlanta on February 19th. We are grateful for the memories and for John's influence, passion and generosity. He was a visionary leader with a huge heart and big smile. He was our dear friend. We will miss him.

    With love from Cluster: Saundra Atwood, Judith Calhoun, Patricia Cluff, Peter Dawson, Ann Fyfe, Steve Hillestad, Martyn Howgill, Joyce Jensen, John Kessler, Scott MacStravic, Carl Martinson, Jack McNamara, Kristi Peterson, John Stavros, Steve Sloate, Cynthia Sucher, Carla Windhorst.

    Also featured in this video are former members: Dan Beckham, Don Parrot, Robert Kimmel, John Modisett and our beloved and also departed friend, Frank Weaver.

    You can add a tribute to John's' Memory Book by accessing the link (legacy.com) found on Greystone's Home Page at http://www.greystone.net.

    # vimeo.com/20518525 Uploaded
  4. Produced in 1990, this video, The Quest for Quality, was widely-used by hospitals/HCOs to train existing/orient new employees to their roles in contributing to patient satisfaction. I recently found the old VHS tape and had it digitized. Watching it again, caused me to ask:

    So, what's new? How have we changed the messages and the methods in the past twenty years?

    I am looking for innovative approaches to educating/training employees on service skills, as well as examples of specific content that addresses skill- rather than awareness - building.

    In terms of concrete solutions, Wendy Leebov's video-based training/instructional content is superb. Other examples?

    # vimeo.com/15383171 Uploaded
  5. A minute can be quantitatively defined, just as a patient's experience can be similarly measured. But the essence of a patient's experience is often comprised of memorable moments of exquisite connection between two human beings. These are much more difficult to measure - and produce profound gratitude that sometimes escapes expression.

    Kristi Peterson shares a story about how one Northwestern Memorial Hospital employee, named Meredith, made a difference in her experience as a patient.

    Members of the Leader's Board for Service Excellence (representing 30 healthcare organizations) met in Chicago on August 5 - 6, 2010. This after dinner program was created by Kristi to complement the meeting agenda of the day, which was focused on patient satisfaction measurement and HCAHPS.

    The "private" dining room at Gibson's Restaurant was noisy and the lighting was poor, but the film does capture an important message and tribute.

    # vimeo.com/14581114 Uploaded

Experience Ovation

Kristi Peterson

http://www.kristinepeterson.com, http://www.expova.com, http://www.kristipeterson.com,

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