Music On Hold by Easy On Hold, offering a free music and message on hold demonstration production (free demo). Other on hold company offers typically include a sample of a production made for some other business--not yours. Easy On Hold will talk to you about your business, your callers and your needs, then bring in a script writer and production studio team to work with you at no charge. The demo is a 2 minute music and message production with voice, on hold script, music background. To hear your custom on hold message, just log in to the website easyonhold.com and enter your email address. If you like what you hear, then you can move forward with a purchase. Easy On Hold will make all of the changes necessary to provide complete satisfaction.
Credit Union members receive helpful information while holding. In this video, Joli Hensley, a Regional Marketing Administrator for a 17-location credit union, talks about using message on hold marketing. Why use on hold messages? How often are the messages on hold changed? What types of messages on hold do callers hear when calling the credit union? What is the process for getting the messages changed? How long does it take to change the messages? Is there any charge for extra messages on hold changes?
This short video describes the answers a credit union marketing department or administrator will have when it comes to choosing telephone on hold music messages on hold for credit union callers.
First Community Federal Credit Union Script- Joli Hensley:
As much as we would like to answer every member’s phone call right away, we just can’t always. Especially if events happen and our call volume is a little higher than normal, our members are going to have a little bit of a wait time. It’s nice to be able to recognize those moments. Hi, I’m Jolie Hensley and I’m a regional marketing administrator at First Community Federal Credit Union. We use Easy On Hold at all of our seventeen branch locations.
Some of the things that we put on our on hold message could be specific as: events that may be happening and going on that we want to invite members to attend, it could be our latest promotions that we’re offering, if we know that we’re having anything upcoming that will require longer wait times we make sure that we put that in so that way members have full acknowledgment of that as soon as they call us so there are no surprises.
Sometimes we’ll get on the line with them after they’ve been waiting and they’ll say, “Tell me about this auto loan that I just heard about on your messaging system!” and so you know it’s a great way for members to hear about what we’re offering. Our latest and greatest, and different things that might be of interest to them.
I usually change our on hold message quarterly. Unless there is something that comes up last minute (which doesn’t occur that often), if I have something new that I want to add, or I have something that the information changed, or we extended something, all we have to do is go in and edit and it’s taken care of. And I don’t have to worry about additional costs, and I don’t have to worry about, you know, other fees that come.
I already know that I have unlimited access. Just because I have unlimited access doesn’t mean I get less customer service. It’s still fast, and it’s still fabulous.
The way that we handle our on hold program now is: I log into my account, I write out my script, I put a start date and an end date, if I want to get region specific I specify which region I want it in, if I want to get branch specific I specify what branch I want to have it to play in, and that’s it! I put if I want our music to it, if I have a voice personality that I would like to use for it I can specify it there. If I want to ask for suggestions or help with my script I can select that, and somebody from Easy On Hold will help with that. But, a lot of times I’m one and done. Click it, and it’s gone. I get my proof right there on my account so I can get on there and I can listen to it, and give the okay. Then it plays when it’s supposed to and it comes off when it’s supposed to. I don’t have to worry about it past that point!
We don’t have to involve IT anymore: they don’t have to upload it, they don’t have to take anything off. I can be at home, realize I need to get something on if something comes urgent, log in from home, get it taken care of, and we’re done. And that is why we use Easy On Hold.