1. Operational improvement projects may actually yield little accountable, measurable value if the projects are not selected based on their potential contribution to operational improvement objectives. It isn't enough to deal with the problems you already know about--the "low-hanging fruit." Often, operational excellence requires that you go find ones you didn't even know existed.

    Webinar was Hosted by World Trade Group on Thursday, October 4, 2012 at 11:00 a.m. (New York Time)

    During this webinar you will learn how to:

    Discover value in previously unknown opportunities
    Identify the value of opportunities from business, process, and human performance perspective
    Determine what data is relevant vs. merely interesting
    Why a focus on cause vs. severity of effect is critical to selecting and prioritizing projects
    Set improvement goals based on best demonstrated performance (the power of identifying positive deviations)
    Choose opportunity targets based on their potential contribution to operational improvement objectives

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  3. The intent of any Six Sigma activity is to improve a process. Successful Six Sigma activities start with making the process "visible" through functional process maps that define the process, detailed metrics, and clear performance expectations for the people involved in the process. By making the process visible, Six Sigma practitioners can analyze the information and plan/implement solutions. This activity is enhanced by the use of Kepner-Tregoe tools for project management, problem solving, decision making, and human performance management. In addition, KT tools are integral to the creation of these interrelated Six Sigma products:

    Process Definition Records
    Functional Work Flowcharts
    Process Performance Agreements
    Balanced Process Scorecard

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  4. Description:

    Discover how you can quickly develop MS Project skills using Project Logic, a software overlay that provides a systematic approach to managing projects and using MS Project tools and support. Project Logic helps you take full advantage of MS Project’s robust capabilities for defining, planning, and implementing projects. During this event you will learn how to quickly build your MS Project skills and improve the way you define, plan, and implement projects. Enrollment is limited.

    Presented by: Wayne Stottler, Dipali Desai, and David Morse of Kepner-Tregoe, Inc. Kepner-Tregoe provides consulting and training to organizations worldwide to meet complex business challenges and achieve rapid, measurable results. The renowned KT® processes for problem solving, decision making, and project management are supported electronically with Project Logic and eThink® software.

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  5. Description:

    One of the most oft-cited statistics in pharmaceutical manufacturing is that 80% of all reportable deviations are “people problems” - deficiencies of human performance. This Web event will use case studies and a performance system model to explore if people are really to blame, and when they are, why and what can be done? While the solution to people problems should leave room for retraining, it needs to go beyond. Organizations must apply the same vigor to analyzing and resolving people problems as they apply to mechanical or biochemical problems.


    Quality, in all aspects, should be a priority. This includes improving human performance, not with words and slogans, but with rewards, measures, metrics, and behavior. A performance system model can be used to address common people problems with analytical precision and effective action that results in enduring performance improvement.

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