1. There are many lessons available in support of the effective implementation of the KT process. The following experts provide advice to others who may be considering to install a similar improvements initiative.

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  3. Part 1. Introduction
    Kepner-Tregoe Helping Industry for more than 50 years.

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  4. Dale Hobil, Senior Manager IBM Rational Customer Service, discusses the use of KT processes to eliminate problems, respond to ever increasing customer demand and measurably increase customer satisfaction.

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