Using the unified Impact 360 Workforce Optimization suite, CardWorks, the largest privately held credit card servicer in North America, realizes greater efficiencies in its call center while simultaneously improving the level of service it delivers to its clients and their cardholders.
Zions Bank, an affiliate of Zions Bancorporation, one of the nation’s premier financial services companies, used Verint Workforce Optimization for Retail Financial Services to reduce FTEs by approximately 125 and increase customer satisfaction across its 130+ branch network.
Using Impact 360 Speech Analytics, Securitas Direct, a leading European provider of comprehensive security solutions, achieved 100% ROI in one year through its improved capacity to understand client perceptions and react in real time to enhance the customer experience.
One of the largest contact center outsourcers in Colombia, Contact Center Americas deployed Impact 360 Workforce Management to optimize the management of its approximately 4,000 agents, enabling it to deliver high-quality service to clients at a more competitive cost through enhanced scheduling flexibility and improved adherence and productivity.
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