Many of us equate great advocacy with the act of speaking to persuade. Yet listening is a form of communication that also requires skill, intention and heart. The enormous power of listening, language, and cultivation of the physician-patient relationship in healing has strong parallels to the attorney’s relationship with the client. This workshop will analyze the critical role that active listening plays in overcoming obstacles and building trust within the client-advocate relationship. Dr. Fuks will help us understand the societal, professional and personal barriers to skillful listening and will assist us in developing an appreciation for the vital role that listening plays in effective client centered advocacy. He will discuss different forms of listening to achieve different goals and the value that listening can bring to an advocacy that is based on trust, hope, and respect, permitting us to understand and effectively tell a client’s unique story.
Abraham Fuks, M.D./C.M., Professor, Department of Medicine, McGill University, Montreal, Quebec