1. This clip was made at the London IA Mini UX London Redux event in August 2009. After an introduction from Jane Austin, Chris Neale presents some really innovative ways of using sketches and lo-fidelity prototypes within a business to allow anybody to participate in the wireframe design process. He makes a key point that some of these paper techniques get people away from their computers, and are just 'more fun'.

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  2. Oliver King, Co-founder and Director of Engine, talks on "Service Design and User Experience: Same or Different?

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Paola Miani

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