1. You've heard it over and over. Customers demand customer service via social media. And there's tons of research to back it up.

    Except, the research isn't asking the right questions, so it's returning the wrong answers, resulting in millions of dollars lost by companies. Here's the awful truth. Social media is the least preferred customer service channel IF you hold all other things equal.

    Here's some data, and the explanation, in this video. Drop by http://customerservicezone.com for more insight into how to improve customer service.

    # vimeo.com/65164076 Uploaded 12 Plays 0 Comments
  2. In this introduction to our free training course on dealing with angry customers, we introduce you to where we're going, and all the material you can easily learn from our videos.
    For more free resources on all aspects of customer service feel free to visit http://customerservicezone.com

    # vimeo.com/68143673 Uploaded 24 Plays 0 Comments
  3. In session two of our free video course on dealing with difficult and angry customers, we provide a test to see how good you are at evaluating how well a customer service rep. handles an abusive and angry customer on the phone. In the next session, coming soon, we'll give you some answers.

    For more on customer service techniques, visit http://customerservicezone.com and for over 100 tips and hints on dealing with those difficult customers, check out http:angrycustomer.org

    # vimeo.com/68634184 Uploaded 49 Plays 0 Comments

Customer Service and Angry Customers

Robert Bacal

Tired of having angry and difficult customers control you? Tired of getting home tired and exhausted because you've been dealing with angry or aggressive customers? Here's some help in video form.

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