1. The moment a patient hits the call button he or she is watching the door for someone to assist. For this reason, it’s important that all staff feel empowered to answer call lights. Patients are not always able to differentiate who is walking by their door, most can only conclude that “my call light is on and people keep walking by my room.” No call light should be passed by any team member.

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  2. From the moment a patient hits the call button, every minute counts. That’s why it’s important that all staff feel empowered to answer call lights. When entering a room, ask the patient what the issue is. Certain requests can only be fulfilled by qualified staff, so it may be necessary to immediately seek the appropriate person to assist the patient.

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  3. Health care facilities can be confusing and overwhelming to patients and guests. Often times, they have never been to the hospital or office building and don’t know where to go. Patients and guest should not be passed by without being asked if they need help. It is up to every team member to offer assistance or take patients and guests to the appropriate person or desired location.

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  4. Keeping Community clean is the responsibility of every employee, physician and volunteer. If the hospital cleanliness appears below standard, patients and guests may assume the care provided is also low-quality. Do not pass by trash, spills or malfunctioning equipment. Pick up and clean up, or contact the appropriate person to assist.

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The Patient Experience

Community Medical Center


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