Canal de Inteligencia Operacional / Operational Intelligence Channel

  1. This example shows how, by using Vitria´s Operational Intelligence (VOI) platform (a.k.a M3O), we can monitor an existing external process been as less intrusive as possible. The example is shown from a RIA Web 2.0 UI, with no installation on the client side. In first instance VOI takes events related to bank customers, particularly new accounts, and provides visibility over service agreements and how they are respected by the external processes. We'll see how users can visualize what happens in real-time, how metrics are respected or not, the metrics risks and so on. We will enter into details of the process, see states timeouts, number of real-time events managed by each state, etc.. Dashboards can be interactive and can dynamically change information to see how a change would impact in business, useful for example, when performing simulations. In addition, we will see alerts when SLAs are in jeopardy mode, so about to be broken. This example can be extrapolated to any other sector with similar issues, ie where compliance metrics is important and break these metrics represents high costs to companies. Knowing the status of any failure to service as soon as possible and be able to take immediate action will significantly help reduce times and costs. OI will react in real time to unwanted situations. OI will correlate information through an embedded CEP engine comparing situations of non-infringement. OI can provide historical information, and information on possible trends. We will be injecting events to open new client accounts, is a simulated part where the external process should give us such information. The dashboards will be teaching us real-time performance metrics on the operational processes which enter into danger and what metrics will breach, in addition to the alerts.

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Canal de Inteligencia Operacional / Operational Intelligence Channel

Juan C. Palacios

Canal con Videos de Vitria Technology acerca de Inteligencia Operacional.
Channel with Videos from Vitria Technology about Operational Intelligence.

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