1. How to create new ESCAP request
    Go to ADD
    From the request details chose request type & the room number
    Select the item or the area of the request.
    Select the defect type.
    Add any additional information.
    Select the priority (status of the room).
    Select the source (Guest or Staff)
    Submit your request.

    # vimeo.com/70526204 Uploaded 28 Plays 0 Comments
  2. Handling Credit Card Security according to IHG Procedure!

    # vimeo.com/82446841 Uploaded 56 Plays 0 Comments

Hotel (Front Office) Training

Hazem Mandour

Al about Front Office training, Opera, Escap, Micros, Cashiering, Check in, Check Out, Billing... etc

Browse This Channel

Shout Box

Heads up: the shoutbox will be retiring soon. It’s tired of working, and can’t wait to relax. You can still send a message to the channel owner, though!

Channels are a simple, beautiful way to showcase and watch videos. Browse more Channels.