Tom makes the case for hiring for passion over experience. He says, as he and Bob Waterman argued in In Search of Excellence, the numbers are the soft stuff and the truly hard stuff is "passion, energy, values, character, enthusiasm."
Part of an integrative thinking seminar series held at the Rotman School of Management at the University of Toronto, moderated by Roger Martin.
The essence can be found in this quote from Robert Altman's lifetime achievement Oscar acceptance speech: "The director allows an actor to become more than they've ever dreamed of being."
Elliott Masie interviewed Tom Peters on the topic of Leadership, June 2011
Tom says that "fundamentally the brand is the talent." And that the best way to serve your external customer is to be sure to serve your internal customers, your employees, first.
More stuff from “Consultoria”
Heads up: the shoutbox will be retiring soon. It’s tired of working, and can’t wait to relax. You can still send a message to the channel owner, though!
Channels are a simple, beautiful way to showcase and watch videos. Browse more Channels.