1. As an industry we need to switch our focus away from what is emerging from the factory gates to the behavior of existing
    and future customers – how they shop, where they shop, why they shop.

    For example, Generation Y is forecasted to make up 75 percent of vehicle customers by 2025.

    Capturing this digitally-driven target group means not only collecting all the signals provided by your customers via big
    data, but also interpreting this data into actionable insights.

    As Niall Fitz Gerald, former Unilever CEO put it:
    “Data makes your briefcase heavy – insights make you rich.”

    The CUSTOMER@RETAIL approach eliminates silos in order to help OEMs listen and respond to customer expectations with the
    most relevant response at the right moment over the right channel

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  5. For years, the automotive industry has been confronted with structural changes and cost pressures. The speed of innovation cycles has dramatically increased. Technology is more complex. Customers are more demanding and less loyal.
    The challenges facing OEMs have never been greater and warranty management is a cornerstone to ensuring a competitive advantage in this fast-evolving market. However, many OEM warranty business processes still offer an enormous potential for reducing costs. MSXI has developed a 360° approach based on decades of international practical experience and designed to free this potential. Our solutions are designed to free this potential. To date, OEMs who have already implemented our solutions are reporting significant savings, with an ROI over 300%.

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MSX International

MSX International PRO

MSX International (MSXI) is the leading global provider of outsourced business solutions, integrating automotive best practices, technology, and information.

Our products and services include:
-Dealer Development and Process Improvement
-Warranty…


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MSX International (MSXI) is the leading global provider of outsourced business solutions, integrating automotive best practices, technology, and information.

Our products and services include:
-Dealer Development and Process Improvement
-Warranty Management
-Technical Support and Information Management Services
-Staffing, Vendor Management, and Procurement Solutions

Now, more than ever, the automotive industry is being challenged to work smarter, faster, and more efficiently. This makes choosing a knowledgeable partner who can provide valuable insights into industry issues and deliver proven improvements of paramount importance.

With more than 70 years of industry experience, we know what it takes to keep our clients a step ahead of the competition. We also have over 4,000 industry experts in 18 countries who understand local market dynamics and are committed to ensuring the highest levels of customer satisfaction.

Our proven solutions enable leading-edge automotive/truck/motorcycle OEMs, dealers, suppliers and aftermarket service providers globally to:

-Improve dealer efficiency and profitability
-Increase sales and aftermarket performance
-Generate new revenue opportunities
-Reduce warranty costs and process waste
-Enhance technical skills of dealers
-Build sustainable customer loyalty
-Provide flexible workforce models to augment employees' experience and capabilities

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