1. This Best Practice Webinar titled “Leveraging Alternative Support Channels to Drive Efficiency and Satisfaction” was hosted by Service Strategies, and featured special guest speaker Kenny Bunnell, Director of Operations for Novell Technical Services. Attendees heard first hand how the implementation of these services has driven significant efficiency gains for Novell, enabled the organization to more effectively leverage a global workforce and have helped neutralized language and accent barriers that exist for many companies using offshore resources.

    # vimeo.com/48628042 Uploaded 4 Plays 0 Comments
  2. On Demand Webinar
    This Best Practice Webinar titled “Setting the Stage for Customer Success – Executing an Effective Transition to Support Process” hosted by Service Strategies, featured guest speaker Sydney Garner, Director of Product Support for the Extended Care Solutions Group of McKesson Corporation. In this session, we discussed the proven approach McKesson uses to transition customers from implementation into mainstream support, thereby setting the stage for their ongoing success. Attendees learned how McKesson has structured the transition process, the roles and responsibilities of those involved and how the process has impacted customer satisfaction.

    2009-12-17

    # vimeo.com/48628044 Uploaded 8 Plays 0 Comments
  3. This best practice webinar featured special guest Shawn Kent Hayashi, executive coach and author of the new book “Conversations for Creating Star Performers.” In this session, Shawn discussed how you can keep team members motivated, engaged, and moving ahead every day – not just the days before an annual review. Participants learned how to create ongoing conversations throughout the year that focus on Developing team members to a higher level of ability.

    # vimeo.com/49646202 Uploaded 26 Plays 0 Comments
  4. This informative webinar featured special guest Hilbrand Rustema, managing director of Noventum Service Management. Hilbrand shared the results of his research into Low Cost, High Value Service Models and offers insights into the most effective models that companies are deploying today.

    # vimeo.com/50099083 Uploaded 146 Plays 0 Comments
  5. You are here: Home / Blog / Secrets of Services Account Management (On-Demand Webinar)
    Secrets of Services Account Management (On-Demand Webinar)
    FEBRUARY 13, 2012 BY SERVICE STRATEGIES (EDIT)
    On Demand Webinar

    This Best Practice Webinar titled “Secrets of Services Account Management” featured services expert James “Alex” Alexander of Alexander Consulting. In this action -packed session we answered the most asked questions about the secrets of stellar services account management.
    Attendees learned the answers to such questions as:
    • What is the optimum number of accounts per SAM (services account manager?
    • What role (if any) should SAMs play in selling?
    • Who should “own” the account?
    • What does it take for SAMs to be seen as Trusted Advisors?
    • What are the distinct behaviors that separate star SAMs from everyone else?
    • What are the common issues that get in the way of services account management?
    • What are the most important tips to leading a services account organization?
    You’ll find relevance in the topics, value in the content and enjoy the crisp, to-the-point presentation

    # vimeo.com/50105406 Uploaded 120 Plays 0 Comments

On Demand Webinars from Service Strategies

Service Strategies PRO

Service Strategies, the leading provider of training, consulting and certification standards programs for the technology services market periodically hosts best practice webinars featuring thought leaders and practitioners from the industry. Here you…


+ More

Service Strategies, the leading provider of training, consulting and certification standards programs for the technology services market periodically hosts best practice webinars featuring thought leaders and practitioners from the industry. Here you will find the On Demand versions of many of these webinar sessions. Enjoy

Browse This Channel

Shout Box

Heads up: the shoutbox will be retiring soon. It’s tired of working, and can’t wait to relax. You can still send a message to the channel owner, though!

Channels are a simple, beautiful way to showcase and watch videos. Browse more Channels.