Element 2: Preview Lessons  6 of 9

Element 2: Preview Lessons 6 of 9

KD&A Publishing

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Element 1: Voice Mail Message Leaving
Element 2 The Talk-Off:
Element 3: Rebuttals
Element 4: The Reference Relay
Element 5: File Management

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(Element…


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Click Here For Ebook Training Guide: https://goo.gl/f4g0ER

Element 1: Voice Mail Message Leaving
Element 2 The Talk-Off:
Element 3: Rebuttals
Element 4: The Reference Relay
Element 5: File Management

Click Here For More Info: https://goo.gl/k7zHmI
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(Element #1: Voicemail Message Leaving)

Lesson 1: ƒƒThe Collector’s Workday

Lesson 2:ƒƒ The Productivity that Drives Effectiveness

Lesson 3: The method behind my success

ƒƒLesson 4: What makes a quality voicemail message

ƒƒLesson 4a:The sound of your voice

Lesson 4b:ƒƒDiction & Language

ƒƒLesson 4c:Expanding your Vocabulary

ƒƒLesson 4d:Creativity

Lesson 5:Multiple Messages, Tone, & Consistency

Lesson 6: 3 Step Process for Effective Message Leaving

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(Element #2: The Talk-Off)

Lesson 1:ƒƒ Communicate, Negotiate, Capitalize
The Basic Structure of an Effective Talk-Off

ƒƒLesson 1a: Taking Control of a Conversation
Scripted Example

ƒƒLesson 2: The First Step to Taking Control “Reposition”
Lesson 2a: ƒƒEstablishing Full Control

ƒƒLesson 3: Disclose the reason for the call, but “DON’T GO FOR THE MONEY”
Scripted Example

ƒƒLesson 4: Cue the debtor to speak
Scripted Example

Lesson 5:ƒƒ Have the debtor make a simple “yes or no” decision
Scripted Example

ƒƒLesson 6: The Close . . . “Going for the money”ƒƒ
Lesson 6a: Build rapport but stay firm

Lesson 7:Getting the bank information
Scripted Example

Lesson 7a:ƒƒRedirecting

Lesson 8:ƒƒIf the debtor doesn’t have a bank account
Scripted Example

Lesson 8a:ƒƒWhy give 24-hours if the debtor does not have the money Today?

Lesson 9:ƒƒAvoid setting the debtor up for failure
Scripted Example
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(Element #3: Rebuttals)

Lesson 1:ƒƒNever let the debtor escalate the call

Lesson 2:ƒƒFeel, Felt, Found
Scripted Example

Lesson 3:ƒƒThis debt does not belong to me
Scripted Example

Lesson 4:ƒƒI paid this debt off
Scripted Example

Lesson 5:ƒƒThe take away close
Scripted Example
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(Element #4: The Reference Relay)

ƒƒLesson 1:The concept of the Reference Relay

ƒƒLesson 2:Create solid third party messages

ƒƒLesson 3:The initial third party message
Scripted Example

Lesson 4:ƒƒDon’t sound like a collector

ƒƒLesson 5:Be Pleasant

ƒƒLesson 6:The open for an Effective Reference Relay
Scripted Example

ƒƒLesson 7:Avoid disclosing to a spouse
Scripted Example

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(Element #5: File Management)

ƒƒLesson 1:Defining File Management

Lesson 2:Effectiveness

Lesson 3:ƒƒNumbers hiding the numbers

ƒƒLesson 4:The limitation of collections software

Lesson 5:ƒƒVagueness of status codes

ƒƒLesson 6:The File Management Tracker

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(Fair Debt Collection Practices Act)

Lesson 1:Contacting the debtor
ƒƒLesson 2:Mailed correspondences to the debtor
Lessonƒƒ 3:Contact with a Third Party
ƒƒLesson 4:Debtor’s remedies if provisions are violated

Different Types of Debt
Lesson 1:Secured loans
ƒƒLesson 2:Unsecured loansƒƒ
Lesson 3:Taxes

Creditor’s Remedies for Unpaid Debt
Lesson 1:ƒƒWage Attachmentƒƒ
Lesson 2:Repossession
Lesson 3:Bankruptcy
ƒƒLesson 4:Chapter 7
Lesson 5:ƒƒChapter 13

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