The Armed Services Advice Project (ASAP) has been created to be the focal point for the Armed Forces Community in Scotland for access to advice, information and support.
You can access ASAP through your local citizens advice bureau or by calling 0845 231 0300.
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Video clip for topic 3 of Providing quality advice re a client discussing their issue(s). The client has asked about one presenting problem, but what other issues does the client’s enquiry raise? When you have finished, compare your ideas with our thoughts.
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Video clip for topic 5 of Providing quality advice re a "difficult" client situation. Watch the clip and think about how you might respond to the client. When you have finished, compare your ideas with our thoughts.