1. Customer Focus 2014: Carlos Piera Serra
    Global Happiness Navigator and CEO, Delivering Happiness

    After they go through training offers potential employees $4,000 to quit. What is the thinking behind this?

    # vimeo.com/97201293 Uploaded 54 Plays / / 0 Comments Watch in Couch Mode
  2. Customer Focus 2014: Carlos Piera Serra
    Global Happiness Navigator and CEO, Delivering Happiness

    Carlos Piera Serra reveals his five pillars to a successful organisation with happy and satisfied employees.

    # vimeo.com/97201291 Uploaded 10 Plays / / 0 Comments Watch in Couch Mode
  3. Customer Focus 2014: Carlos Piera Serra
    Global Happiness Navigator and CEO, Zappos

    We ask Zappos' Carlos Piera Serra why culture is his number one priority in business and how he measures it.

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  4. Customer Focus 2014: Bill Turnbull
    Presenter, BBC Breakfast

    What was Bill Turnbull's favourite Customer Focus 2014 presentation? He enjoyed Delivering Happiness' inspirational speaker

    # vimeo.com/95776855 Uploaded 13 Plays / / 0 Comments Watch in Couch Mode
  5. Customer Focus 2014: Bill Turnbull
    Presenter, BBC Breakfast

    We find out what BBC Breakfast presenter and Customer Focus 2014 host Bill Turnbull learnt at the event.

    # vimeo.com/95776854 Uploaded 32 Plays / / 0 Comments Watch in Couch Mode

#CX2014: Customers who never leave you: best tips from industry leaders

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Listen, learn and follow the wizards of customer engagement. Dell, Zappos, Paul Lewis and Bill Turnbull from BBC tell the magic formula for building a loyal audience for your brand.

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