1. Customer Focus 2014: Bill Turnbull
    Presenter, BBC Breakfast

    What was Bill Turnbull's favourite Customer Focus 2014 presentation? He enjoyed Delivering Happiness' inspirational speaker

    # vimeo.com/95776855 Uploaded 22 Plays 0 Comments
  2. Customer Focus 2014: Paul Lewis
    Presenter, BBC Money Box

    Why Twitter is a game changer for the way businesses deal with customers' complaints on the internet and social media.

    # vimeo.com/95776853 Uploaded 13 Plays 0 Comments
  3. Associate Professor in Marketing Management, Henley Business School

    At Henley Business School you use a brain scanner to see how people react under pressure. What has this revealed?

    # vimeo.com/95773126 Uploaded 28 Plays 0 Comments
  4. Sarah Heyen is a dunker. She says the best biscuit is scientifically proven to be rich tea because the biscuit is more likely to remain intact because of the way it is made. Her favourite is a chocolate digestive however...

    # vimeo.com/95771355 Uploaded 30 Plays 0 Comments
  5. How can firms find time to innovate? We're all so busy with our day-to-day jobs to find the time to think about new things, says Heidi Yli-Ojanpera. By putting aside certain bits of our day, this innovation can be possible.

    # vimeo.com/95773118 Uploaded 19 Plays 0 Comments

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