Lorna Ross, Director of Design at Mayo Clinic Center for Innovation is a hugely experienced designer with an almost 25-year track record in design, design research and innovation who has focused for the last twelve on health and health care.
At Fjord Kitchen Madrid "Glimpse into the Future of Health" event (January 2014), Ross opened up for us the doors of Mayo Clinic, one of the world’s most respected medical institutions, founded 150 years ago, and the first to incorporate a design team at the heart of its innovation activity.
Skip Allums’ new book for O’Reilly Media, Designing Mobile Payment Experiences, provides on the ground insights into the user experience challenges inherent in building mobile commerce interactions. This session will cover emerging best patterns in payments design, as well as ways to address consumer security concerns with UX best practices.
Warning: some NSFW language is included in this talk.