1. We (Westbrook Stevens (e-WBS.com), RGP, Lipscomb Universities College of Computing and Technology, and VMEdu's 6SigmaStudy.com) are providing these workshops to help service industry professionals apply Lean Six Sigma in their environment. Join us.. by contacting CraigAStevens@WestbrookStevens.com.

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  2. Maximizing our Competitiveness by Creating an Excellent Organizational Culture

    A work in progress by By Craig A. Stevens - Webpage - e-wbs.com/building-an-excellent-organizational-culture/

    Abstract: What does high turnover, high stress, internal social cliques and infighting, shrinkage and dishonest transitions, falling revenue, and poor customer service all have in common? These are all some of the symptoms of a broken organizational culture. Now the bigger question is, how can we build an excellent organizational culture that will act as a catalyst to attract and keep the best employees, serve our customers well, make us more competitive, and improve our revenues? For a free eBook on the Seven Attributes of Excellent Management go to e-wbs.com/home/reviews/.

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  3. This is the Orientation to the Available Westbrook Stevens Training Program on Building Excellent Customer/Patient Experience - Customer and/or Patient Experience has become the newest approach to good old customer service. Within Healthcare, often we forget that “Care” is the name of the game. It extends deeper than providing health advice and procedures, it is the relationship building part that ultimately drives demand for our service. Care leads to a viable business and the “R” word “Revenue.” During this workshop, Craig will introduce and show you how to build a culture of excellent customer service based on the Three Phases and Five Attitudes of Building an Excellent Culture of Service which is one of his Seven Attributes of Excellent Management.

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  4. Part 6 explains a high level view of the Planning, Implementation, and Transition Phases of the Project Life Cycle.

    The Basics of Project Management for Excellent Change Management - Project Management is one skill that every manager has to master. Tom Peters, (author and consultant) put it this way “The whole discipline and art of project management is going to be the essence of management training, operational excellence, and value added.” Why? The world is changing faster than ever before and Project Management is the key tool for implementing a change. During this presentation, we will gain insight into this world and learn how managing changes require a basic knowledge of Project Management. We will leave with a template we can use for managing projects and a mentor to call on as we have future questions.

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  5. Part 2 is all about Making the Right Decisions – Being Effective.

    The Basics of Project Management for Excellent Change Management - Project Management is one skill that every manager has to master. Tom Peters, (author and consultant) put it this way “The whole discipline and art of project management is going to be the essence of management training, operational excellence, and value added.” Why? The world is changing faster than ever before and Project Management is the key tool for implementing a change. During this presentation, will gain insight into this world and learn how managing changes require a basic knowledge of Project Management. We will leave with a template we can use for managing projects and a mentor to call on as we have future questions.

    # vimeo.com/126142103 Uploaded 12 Plays 0 Comments

Excellent Management

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