eMDs/RelayHealth implemented a SSL Certificate update November 10th 2016. This is causing issues with sending claims and receiving reports for Medisoft customers.
Our development team worked with RelayHealth Support to determine root cause. the following steps:
We apologize for any inconvenience this is causing.
Step1:Download the RM Fix and save it to your Desktop
click-here Relayhealth download
Double click on RM Fix to open the folder and you will see the files - Click "Extract all files"
Relay health Claim Bug Fix step 2
Select the Browse...button and make sure that "Show extracted files when commplete" is selected
Relayhealth Claims bug fix step3
You will be prompted with a window asking you to select a destination.
Lytec Relayhealth Claim bug fix step 4
Navigate to Computer -> Local Disk (C:) -> Support Select the Support folder and click OK
Lytec Relayhealth Claim bug fix step5
If successful, you will see image:
Lytec Relay health Claim bug fix step6
Be sure that "Show extracted files when commplete" is selected as shown in this image
Click on the Extract button
Lytec Relayhealth claims bug fix step7
Double click on RM-FIX.BAT and follow the instructions in the automated script.
If you are not able to do this and want additional Medisoft Support contact Our Medisoft at a flat fee of $75. Call Medisoft support phone line at: 800-955-0321