You have your ITIL, COBIT, CMMI frameworks in place. You survey your customers and the service management machine is running nicely. What to do next? ITSM (IT Service Management) will help align your process and your IT organization. What do you do when it is time to move to the next step? How do you change the perception of your IT organization? Enter ITMM (IT Marketing Management), now it's time to "sell" the service desk and this webinar will help you market your service desk to the rest of the organization.
Category, Type, Item, Cause, Sub-Cause, etc. Where do you start and how do you make your organizations categorization scheme make sense to 1st level engineers, customers and report stake holders? This webinar will focus on the various ways that organizations can benefit from changes to their ITSM software categorization.
ITIL certified practitioners, ITIL certified software, The OGC, APM the list goes on and on. In "The Wizard of OZ", Dorothy found out that the "wizard" was not who she thought it was. This webinar looks at the companies, agencies and business around the ITIL machine. Hold on, you're not in Kansas anymore.