1. servicesphere.com/blog/2010/6/28/itsm-weekly-the-podcast-week-21.html

    Week 21 Topics: Episode 3231

    * Steve Chambers Blog
    * Engaged Consulting
    * Service Management Society
    * Stevie and the Sith
    * Stevie explains his views on ITIL
    * USMBOK
    * Ken Gives His View on COMMERICAL frameworks
    * Rodrigo Flores of New Scale
    * Developers and Project Managers have Process Manager Love Children
    * America; The NEW outsourced service desk for the rest of the world
    * Ken brings the REAL world to the podcast
    * Ian Clayton
    * VDI
    * Steve Chambers and The BLOG INCIDENT
    * J Michel Metz Chicken Little Blog
    * Soylent Green
    * Streisand Effect
    * Stevie Chambers Photo
    * Thought Leadership BS
    * Free Webinar/ Complimentary Webinar
    * Vampires, ITIL Zombies, Social Media
    * David Ratcliffe Pocast
    * Certification vs Accreditation
    * America Home of the Self-Generated Work
    * Five 9’s

    # vimeo.com/12933790 Uploaded
  2. Show Notes Link: servicesphere.com/blog/2010/6/21/itsm-weekly-the-podcast-week-20.html

    Baby Jesus, Future ITSM, Verifiable and Safe Toys.
    What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
    Your Hosts: Chris Dancy, Matthew Hooper and Matt Beran
    Special Guest: - David Ratcliffe - the President of Pink Elephant, an international IT Service Management company that originated in the Netherlands. David Ratcliffe and Fatima Cabral were the co-founders of Pink Elephant’s North American operations, which opened in 1991. With over 25 years of IT experience, David is considered one of the leading authorities in the area of ITSM. In 1997, David was responsible for developing and delivering the first ITIL Foundations course in North America, and later the same year, the first International IT Service Management Conference. A regular presenter at conferences around the world, David offers insightful and practical solutions to real life issues in IT management.
    Submit Questions: Anonymously or Email or Call In: (765) 236-6383
    Week 20 Topics: Episode 2843 (well episode 19)
    George Spalding
    6th Annual Latin America Conference
    Chris’s Party Imagine
    Did Hoop Finally Join HDI?
    itSMF USA
    Robert Stroud
    This week’s LIG Meeting (New England)
    ROWE (Results-Only Work Environment)
    Baby Jesus
    Pink Elephant (The Name Orgin)
    Pink Elephant Logo
    Lord of The Flies
    Ron Muns
    Knowledgebase Realities in 2010
    Support in The Cloud
    Moore’s Law
    Bring Your Own Desktop
    Gartner NO IT Assets In The Future
    Software Piracy
    Any Browser You Want (well but Sleipnir)
    The Future of ITSM (What 2 Areas are in your tomorrow)
    Ivanka Menken Blog
    Pink Verify (The HISTORY)
    Gartner Magic Quadrant ITSM Tools
    Pink Verify Criteria
    Are there Sales Targets for Pink Verify?
    Safe Toys
    David’s Blog
    Listen below or download the MP3 HERE! (iTUNES NOW AVAILABLE)

    # vimeo.com/12775074 Uploaded
  3. Show Notes: servicesphere.com/blog/2010/6/13/itsm-weekly-the-podcast-week-19.html

    What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

    Your Hosts: Chris Dancy, Matthew Hooper and Matt Beran

    Special Guest: - Robert Stroud-

    • Chris misses the Stephen Mann Podcast
    • The WRONG Robert Stroud
    • ISACA board meeting
    • itSMF Finland
    • Carbon Footprint
    • Amityville, NY
    • CA Technologies
    • Bill Banks, FRITS
    • Combine frameworks
    • Do we have the time to sort our “IT” selves out
    • Maturity Levels
    • Al-Anon
    • Lynn Lawton
    • Transparency ITSM and organizational (The Video) (The Lynn Lawton Video)
    • Cloud, SaaS, what’s the differences
    • Yom Kippur
    • BMC Whitepaper on Security
    • Rhett Glauser
    • Risk IT based on Cobit
    • NIST definition on Cloud
    • Hubris (Just learn English)
    • Gartner IT Infrastructure, Operations & Management Summit
    • Beran owns the future
    • Robert Stroud’s Open Invitation
    • Robert Stroud on Twitter

    # vimeo.com/12540695 Uploaded
  4. Show Notes with Links:

    Members, Erectile Restoration, Beaver Fever, Metrics and the Dark Side of Social Media.

    What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

    Your Hosts: Chris Dancy, Matthew Hooper and Matt Beran

    Submit Questions: Anonymously or Email or Call In: (765) 236-6383

    Week 18 Topics: Episode 1982 (well episode 18)

    * Ross the Audio Editor contact information
    * Connect Learn Grow, FM The itSMF Podcast
    * The Stephan Mann Podcast
    * Economy seems to be on the rise and good sign for IT folks
    * American Medical Systems Inc
    * Erectile Restoration
    * SIM (Society for Information Management) Boston
    * Robert Stroud’s Confirmation
    * ASQ
    * ISACA
    * itSMF
    * HDI
    * SIM
    * QlikView
    * MIT CIO Summit
    * Simposium
    * Louisville Pronunciation
    * G2G3
    * ValIT
    * The HDI Value Prop, itSMF Rising Star, and Other ITSM Membership Org Conversation
    * Practice & Salary Report from HDI
    * Bieber Fever NOT Beaver Fever
    * Best CTO’s of 2010
    * Metrics and Death
    * BP Global PR
    * The Chris is Fat Post (third post down)

    # vimeo.com/12411379 Uploaded
  5. Show Notes:

    Up Chuck, Kentucky Fried ITSM and , Chatter Queens.

    What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

    Your Hosts: Chris Dancy, Matthew Hooper and Matt Beran

    Special Guest: Chuck Tomasi

    Submit Questions: Anonymously or Email or Call In: (765) 236-6383

    Special Guest: Chuck Tomasi

    Chuck has nearly 30 years of IT experience ranging from break/fix to IT management. In his most recent role he re-insourced and managed the service desk for a $1.8 billion electronics manufacturing company with 7500 users world wide. In six months he did everything from process evaluation to staffing to tool selection on time and on budget. During his two years Global IT Service Desk Manager, Chuck came up with several innovative solutions to help drive more services to the Service Desk including a multi-location reservation system for laptops, cell phones, and other assets that won him the first Innovation of the Year Award at Service-now.com's Knowledge '10 conference in April. After 22 years at the company Chuck was let go due to an IT re-org and in less than a month he had a position with Service-now.com. Chuck is also the host and producer of several podcasts available at chuckchat.com where he has interviewed names like Adam Savage from Mythbusters, Dr. Robert Ballard (the discoverer of theTitanic), and Theoretical Physicist Dr. Michio Kaku. He is the author of Podcasting for Dummies 2nd Ed. and Sam's Teach Yourself WordPress in 10 Minutes. Chuck volunteers his time as the President of the Titletown HDI chapter and organizer of the Fox Cities Managers group, a local group dedicated to leadership improvement through professional collaboration.

    Week 17 Topics: Episode 1842 (well episode 17)

    * Who is Chuck Tomasi?
    * Service-Now Innovation of The Year
    * Chuck’s Podcasts
    * RedMonk
    * Paul Anderson, Compassion International
    * Management for 2010
    * Core Weakness vs Core Strength
    * Gary Coleman
    * HDI Local Chapters
    * Titletown HDI
    * HDI LCO Tight Knit Community
    * itSMF Fusion now in Louisville, KY
    * Robert Stroud calls into chat about the show
    * Michio Kaku
    * Top Three Things that MAKE a Service Desk Manager (Yoda in the House)
    * Three Biggest Struggles of a Service Desk Manager
    * Multitasking
    * Ohio Professional Day, itSMF,
    * White Castle
    * Car Crash and Amazon
    * itSMF Connect, Learn, Grow, FM the podcast.
    * Salesforce Chatter
    * Chuck’s Podcast Book
    * Content is King
    * Happy Queens

    # vimeo.com/12165330 Uploaded

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