1. James Brown, Priscilla, Service-Now and Tweeting Toilets

    What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

    Your Hosts: Chris Dancy, Matthew Hooper and Matt Beran

    Special Guest: Malcolm Fry

    Submit Questions: Anonymously or Email or Call In: (765) 236-6383

    Week 12 Topics: Episode 731(well episode 12)

    Show Notes and Links:

    * Michael Cote from RedMonk
    * Stephen Mann from Ovum
    * Super Bad – James Brown
    * Service-Now Knowledge 10
    * Gail Noren, Fruition Partners
    * Sarah Wilbore, Consulting Portal
    * Orkut (Brazil’s Social Media Fav Tool)
    * Knowledge 10 Tweets
    * Dog Collar
    * Tweeting Scale
    * Cadence ITSM on FourSquare
    * Ivanka Menken on FourSquare
    * Category Video
    * Monosyllabic
    * Social Media for ITSM Presentation
    * Yammer
    * Chatter
    * Ian Clayton
    * USMBOK
    * G2G3
    * Good Indian
    * Suzanne Van Hove
    * prISM Part II Interview
    * Office 2010
    * Top Five Legal Issues for The Cloud
    * Blog on Office 2010 and Social Media
    * SOX
    * Priscilla my Mom (Dead but an ITIL Expert)
    * How Small and Midsize Businesses Can Maximize ITIL Advantages
    * ITIL Lite (The Book)
    * ITIL Lite Workshop
    * The Corporate Slapper
    * Microsoft MMS Conference
    * Service Center Service Manager
    * Microsoft BPOS
    * Visualizing customer experience
    * Lego Corporate
    * Ian Clayton Outside In
    * Matt Hooper, Hank Marquis, Kirk Holmes itSMF Forums on BrightTalk

    # vimeo.com/11198954 Uploaded
  2. Show Notes

    http://www.servicesphere.com/blog/2010/4/17/itsm-weekly-the-podcast-week-11.html

    What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

    Your Hosts: Chris Dancy, Matthew Hooper and Matt Beran

    Special Guest: Malcolm Fry

    Submit Questions: Anonymously or Email or Call In: (765) 236-6383

    Week 11 Topics: Episode 569(well episode 11)

    # vimeo.com/11065353 Uploaded
  3. http://www.servicesphere.com/blog/2010/4/11/itsm-weekly-the-podcast-week-10.html

    What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

    Your Hosts: Chris Dancy, Matthew Hooper and Matt Beran

    Special Guest: Glenn O'Donnell

    Submit Questions: Anonymously or Email or Call In: (765) 236-6383

    ****NOTE: This podcast has some audio issues on Glenn's track. Sorry*****

    Week 10 Topics:

    Episode 451 (well episode 10)

    Show Notes and Links:

    Glenn O'Donnell
    Senior Analyst
    Research Focus

    Glenn serves Infrastructure & Operations professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on CMDB best practices.
    Previous Work Experience

    Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at META Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric; Bell Labs; AT&T; and finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

    * The CMDB Imperative
    * Haberdashery
    * itSMF USA Glenn Blog
    * Forrester and Glenn’s Background
    * Pockets of the Truth
    * Amazon EC2
    * CMDBf
    * Quest Software (#5 for CMDB)
    * Analysts, Gartner, RedMonk, Ovum, Forrester
    * How Do Analysts Get Future Information
    * Pattern Recognition
    * Stephen Mann of Ovum
    * Gartner and Social Media
    * Gartner Office of the Ombudsman
    * Forrester Wave
    * RedMonk Blog and Transparency
    * Forrester Social Media Policy
    * Josh Bernoff Blog on Forrester Blog Policy
    * Josh Bernoff “Groundswell”
    * Glenn O’Donnell on Twitter
    * Glenn’s Official Forrester Blog (NO REGISTRATION)
    * Glenn’s “off” Forrester Blog

    # vimeo.com/10858099 Uploaded
  4. Show Notes:
    http://www.servicesphere.com/blog/2010/4/4/itsm-weekly-the-podcast-week-9.html

    What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

    Your Hosts: Chris Dancy, Matthew Hooper and Matt Beran

    Special Guest: Rob England, The IT Skeptic

    Submit Questions: Anonymously or Email or Call In: (765) 236-6383

    Week 9 Topics:

    Episode 331 (well episode 6)

    Show Notes and Links:

    Guest Rob England-B.Sc., MNZCS ITCP is a "portfolio entrepreneur", working on multiple activities via his company, Two Hills. These includeIT commentator, speaker and IT consultant (strategy, governance, ITSM, culture change...), blogger, speaking coach, sales coach, trainer, published author, small business researcher, and nascent internet businessman.

    IT Skeptic Sells out to itSMF
    Bowl of Muesli
    Glenn O’Donnell its official!
    ISACA Cobit 5
    Skep View of Cobit 5
    ISACA
    ITGI
    Phineas Taylor Barnum
    prISM
    HDI Certification
    itSMF International Funding
    itSMF Board Talk
    Keith Aldis Responds to Funding
    Society of Information Management
    Grand Puba Hat
    March Women’s History Month
    CIO Nasa
    IT is a Boys Club?
    Sharon Taylor
    Pink 2010 Conference
    Hornbill Tweets Dollars!
    Cherwell Talks out of the Box
    ITIL Lite
    Service-Now Social BS Monitor
    OutTweet
    Google App MarketPlace for The Web
    ITIL Shops
    Listen below or download the MP3 HERE! (iTUNES NOW AVAILABLE)

    # vimeo.com/10675835 Uploaded
  5. http://www.servicesphere.com/blog/2010/3/27/itsm-weekly-the-podcast-week-8.html

    What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

    Your Hosts: Chris Dancy, Matthew Hooper and Matt Beran (Sitting in this week for Hooper, James Finister)

    Submit Questions: Anonymously or Email or Call In: (765) 236-6383

    Week 8 Topics:

    Episode 257 (well episode 8)

    # vimeo.com/10490956 Uploaded

ITSM Weekly The Podcast

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