1. This video gives you quick tips on the following:
    - Use the description field to populate the short description field
    - Categorize by using the Service Catalog Search
    - Use the "Begin Work" link to take ownership of a ticket
    - View tickets using the Search Manager
    - Add searches to your Task Pane
    - Change views on the search results
    - Create a custom toolbar
    - Add searches to a custom toolbar
    - Toggle between viewing a ticket and your search results

    # vimeo.com/105137416 Uploaded 59 Plays 0 Comments
  2. How to best use Cherwell to send and receive emails.

    # vimeo.com/106979092 Uploaded 47 Plays 0 Comments
  3. How to set up the new My Work and My Teams' Work dashboards created specifically for ITS:.

    # vimeo.com/108832113 Uploaded 43 Plays 0 Comments
  4. An introduction to Problems and Incidents in Cherwell, an example, and demonstration of some of the functionality.

    # vimeo.com/110272893 Uploaded 31 Plays 0 Comments
  5. # vimeo.com/118079226 Uploaded 39 Plays 0 Comments

Cherwell Tips & Training

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