1. Because contact centres are a primary customer service channel, it is important that they operate as intended. Testing the function, performance, and capacity of your contact centre is essential.

    Pump is a top-of-the-line performance and load testing system for SIP-based telephony environments. Unlike existing systems, Pump is simple, affordable, scalable, and agile. Pump performance and load testing provides a superior testing program to ensure your contact centre application delivers a quality experience for the customer.

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  2. Epsilon Screenshot Video - Intro to Epsilon

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