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  2. More info about this book at ThisIsServiceDesignThinking.com

    You might also be interested in:
    - smaply, our web-based tool to develop customer journey maps and stakeholder maps: smaply.com
    - myServiceFellow, our mobile ethnography app and analysis software to collect customer journeys: myservicefellow.com

    Animation created by CaptainMotion.tv

    # vimeo.com/20527888 Uploaded 108K Plays 8 Comments
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Design Thinking

Rich Fort

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