Still confused? See below the times into this video we discuss specific topics and skip back to that section now.

How the color of a ticket correlates to its status: 0:44
How to work a ticket in the Help Desk View: 1:03
How to add a location note on a ticket: 2:06
How to view/edit the contacts, billing history, access hours, and accounts on a ticket: 2:26
How to add urgent notes on a ticket and what this means: 3:18

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