1. To skip introductory material, FF to 00:48

    Accompanying slides: slidesha.re/15qe1qW

    Part 2 - vimeo.com/27423545

    Part 3 - vimeo.com/27016122 (Excel tool product demo)

    Subscribe: ksmartin.com/subscribe

    To purchase the book: http://bit.ly/MBPMbk

    Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and knowledge work environments.

    Designed and developed by Karen Martin & Mike Osterling, this technique integrates the functional orientation of conventional swim-lane process maps with the time and quality metrics used in value stream mapping.

    Learn how to create a metrics-based process map to identify and eliminate waste in an office/service process. Part 1 of 3.

    # vimeo.com/27406278 Uploaded 10.4K Plays 2 Comments

Decision Tree Process

Bipin Hatti

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