UniCredit's BancoSmart is a user-friendly, people-centered interface ATM interface.
The full touchscreen ATM is easier to use, faster, and offers more services. It offers a personalized home page, georeferenced billing options and tailored advertising.
The BancoSmart ATM design has been selected for inclusion in the ADI Design Index 2014.
Jan-Christoph Zoels, creative director
Michele Visciola, user research director
Michele Giannasi, PM and information architect
Laura Polazzi, user research lead
Alessandra Canella, user researcher
Yosef Bercovich, interaction design lead
Dohun Jang, interaction designer
Lukas Schuster-Woldan, interaction designer
Giovanni Buono, usability test lead
Caterina Manolino, testing
Fabio Carnevale Maffè, testing
Raffaela Citterio, information architect
Gabriele Santinelli, prototyping
Advanced smart meters help adapt living spaces to new behaviours, by providing the content and the context for high-quality sustainable lifestyles. Smart meters must offer more than a simple read-out of kilowatts used – and money saved – in the last month: they must be able to impact the behaviours taking place within the home.
Experientia envisions an empowering smart meter that, in addition to real-time information on energy consumption, tracks personal carbon footprint offers tips to reduce it and connects people to a like-minded community.
Our smart meters designs address core user requirements: Real time contextual feedback; Energy consumption data and analysis; Control and regulation of home energy consumption; Social engagement and community support; and Intuitive and engaging interaction design. Enabling a framework of to Check, Compare, Control and Communicate.
Experientia's smart meter designs take a holistic, lifestyle approach to reducing consumption in all activities, and connect the community in its process of reforming values and norms about energy use. By integrating energy consumption with other non-energy life tasks, we engage people with their data on a daily bases, encouraging experimentation with routines. It offers new ways of living that go beyond a few cents off electricity bills.
Experientia president Michele Visciola speaks on the effectiveness of ethnographic research at the event "User eXperience 2.0", organised by Telecom Italia at their Turin research centre on 21 March 2011. Video is in Italian with English subtitles.