"Re-Difining the Citizen Experience" - Jennifer talks about how Code for America re-thinks, and re-makes our interactions with government, and why.
"Far too often the experience of government is a long form accompanied by a longer line. Sometimes this is true even when citizens are trying to help. Code for America wants to change your perception. What if our interfaces to government were simple, engaging, and action-oriented? Embedded in city halls across the nation, the Code for America Fellows are showing what’s possible when government benefits from design and experience methods that have become standard practice in online service development."