1. The NYC UXPA and BNY Mellon has assembled an all-star team of presenters who will share a variety of perspectives and initiatives in digital healthcare, and will follow with a moderated discussion and audience Q&A. On this night, we aim to challenge your definition of "healthcare" and inspire you to use your UX knowledge and skills to not just improve the lives of users, but to improve lives.

    # vimeo.com/80635674 Uploaded 82 Plays 0 Comments
  2. Design and design thinking is playing a key role in the ongoing disruption of healthcare. This session aims to inspire designers working in healthcare & wellness to keep compassion at the heart of our UX practice.

    I’ll talk about three topics that can enlighten our work. First, we have to establish real empathy with user groups. Patients everywhere are engaged and empowered about their health, and I’ll discuss a few ways to create a clear, demystified online user-environment. Second, I’ll analyze what I call a “distress interaction” – people looking up health information are anxious and symptomatic. How can we establish trust and compassion through user interface design? Third, I’ll talk about a few ways Mayo Clinic has created digital communities for patients to exchange stories of hope and reassurance.

    This session will also discuss ways to put these topics into practice in your UX design team. By keeping patients at the center of our thinking, the right design will emerge.

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  4. Don’t Forget the Humans! This is the mantra in world of healthcare, and over and over again we hear that “patient-centered care” is the perfect desired state. But what about all those other humans in the system? What about the nurses, pharmacists, doctors, transporters and business people? Designing and planning your business for just one type of human not only alienates others, but it actually could be the reason for design failure and solutions that don’t sustain the tests of time.
    Our group at Kaiser designs for the humans in our system; we optimize the experience of our patients and clinicians so that the system serves them and their needs, and brings as much joy to their interaction that is, well…. as humanly possible.

    # vimeo.com/15197765 Uploaded 3,299 Plays 0 Comments

User Experience in Healthcare

Nick Harewood

A selection of videos focused on the User Experience aspects of the Healthcare industry.

May cover Service design, Interface design and Interaction design, but all under the umbrella of improving the User experience, be they patient, practitioner…


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A selection of videos focused on the User Experience aspects of the Healthcare industry.

May cover Service design, Interface design and Interaction design, but all under the umbrella of improving the User experience, be they patient, practitioner or 3rd party.

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  • Nick Harewood

    Another one I wasn't able to add to the channel:
    Julia Schaeper - Designing for Better Healthcare – How Service Design can help improve healthcare experience
    vimeo.com/45425646

    by Nick Harewood

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