Learn about the digital revolution that's rocking the customer service industry - particularly the contact center space.
SMS, Live Chat, Social Media, and Messengers are becoming the new channels of choice for sales & service. Why? Because they release customers from the bonds of the telephone and empower them to connect with companies when, how, and where they want.
"Customer Service Freedom" is fundamentally changing the way customers relate to companies - producing positive relationships and high-quality customer experiences.
Are you an agent or administrator using ITC to engage your customers through 21st-century digital channels? Look no further: here you can find all the info you need to handle the ITC portal with skill & expertise.