ITC Admin Videos

  1. This video looks at: changing the team's name, adding a logo, allowing access to reports, choosing the team's default language and time zone, breaking long tweets, expiring passwords, determining the number of posts/cases visible in queues, adding survey links and call links, lock on post click, allowing redaction, setting a character limit for outbound SMS messages, restricting users to specific IP addresses, and adding a welcome message.

    Uploaded 16 Plays 0 Comments
  2. This video will cover:
    Adding a new team member, adding an existing user, granting writing permissions, blocking users, granting user admin privileges, removing writing privileges, adding/removing social media accounts, monitoring Facebook pages, refreshing the connection between ITC and your social media accounts, and adding Instagram accounts.

    Uploaded 15 Plays 0 Comments
  3. The video will cover: the importance of tags, adding post tags, adding case types, and adding case tags.

    Uploaded 14 Plays 0 Comments
  4. This video covers:
    Adding snippets, understanding incoming queue streams, adding incoming queues, adding internal queues (ex. Escalations), optional queues (Non-active, Follow up, My Active, My Waiting), and assigning cases to users.

    Uploaded 16 Plays 0 Comments
  5. This video will cover:
    Setting the number of days after which cases will become inactive and automatically move to the Non-Active queue; and determining how many posts/cases will be accessible within the queues, depending on their age.

    Uploaded 8 Plays 0 Comments

ITC Admin Videos

In the Chat PRO

These videos offer ITC administrators a thorough introduction to ITC Enterprise's functionality. There are two additional videos on reports and CRM integration which provide a brief overview of these features.

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  • In the Chat

    ADMIN VIDEOS
    ADMIN VIDEO, PART 1, MANAGE SETTINGS
    This video looks at: changing the team's name, adding a logo, allowing access to reports, choosing the team's default language and time zone, breaking long tweets, expiring passwords, determining the number of posts/cases visible in queues, adding survey links and call links, lock on post click, allowing redaction, setting a character limit for outbound SMS messages, restricting users to specific IP addresses, and adding a welcome message.
    ADMIN VIDEO, PART 2, MANAGE USERS AND MANAGE SOCIAL PROFILES
    This video covers the following topics: adding a new team member, adding an existing user, granting writing permissions, blocking users, granting user admin privileges, removing writing privileges, adding/removing social media accounts, monitoring Facebook pages, and refreshing the connection between ITC and your social media accounts.
    ADMIN VIDEO, PART 3, MANAGE TAGS
    This video looks at: the importance of tags, adding post tags, adding case types, and adding case tags.
    ADMIN VIDEO, PART 4, SNIPPETS, INCOMING QUEUES AND OTHER QUEUES
    This video covers the following topics: snippets, understanding incoming queue streams, adding incoming queues, adding internal queues (ex. Escalations), optional queues (Non-Active, Follow Up, My Active, My Waiting), and assigning cases to users.
    ADMIN VIDEO, PART 5, MANAGE WORKFLOW AND MANAGE QUEUE FILTERS
    This video looks at: setting the number of days after which cases will become inactive and automatically move to the Non-Active queue and determining how many posts/cases will be accessible within the queues, depending on their age.
    ITC REPORTS
    This video offers a brief overview on ITC's report functionality.
    CRM INTEGRATION
    This video shows how ITC can integrate with your company's Customer Relationship Management (CRM) system.

    by In the Chat

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