ITC Admin Videos
These videos offer ITC administrators a thorough introduction to ITC Enterprise's functionality. There are two additional videos on reports and CRM integration which provide a brief overview of these features.
ADMIN VIDEO, PART 1, MANAGE SETTINGS
This video looks at: changing the team's name, adding a logo, allowing access to reports, choosing the team's default language and time zone, breaking long tweets, expiring passwords, determining the number of posts/cases visible in queues, adding survey links and call links, lock on post click, allowing redaction, setting a character limit for outbound SMS messages, restricting users to specific IP addresses, and adding a welcome message.
ADMIN VIDEO, PART 2, MANAGE USERS AND MANAGE SOCIAL PROFILES
This video covers the following topics: adding a new team member, adding an existing user, granting writing permissions, blocking users, granting user admin privileges, removing writing privileges, adding/removing social media accounts, monitoring Facebook pages, and refreshing the connection between ITC and your social media accounts.
ADMIN VIDEO, PART 3, MANAGE TAGS
This video looks at: the importance of tags, adding post tags, adding case types, and adding case tags.
ADMIN VIDEO, PART 4, SNIPPETS, INCOMING QUEUES AND OTHER QUEUES
This video covers the following topics: snippets, understanding incoming queue streams, adding incoming queues, adding internal queues (ex. Escalations), optional queues (Non-Active, Follow Up, My Active, My Waiting), and assigning cases to users.
ADMIN VIDEO, PART 5, MANAGE WORKFLOW AND MANAGE QUEUE FILTERS
This video looks at: setting the number of days after which cases will become inactive and automatically move to the Non-Active queue and determining how many posts/cases will be accessible within the queues, depending on their age.
This video offers a brief overview on ITC's report functionality.
This video shows how ITC can integrate with your company's Customer Relationship Management (CRM) system.