Federal agencies are extremely large and complex organizations with critical missions that range from safeguarding our borders to protecting us from disease. Managing these organizations effectively and ensuring that they achieve their goals is no easy task, and it is the responsibility of the chief operating officer (COO).
What role do COOs play in agencies? What are their top priorities and challenges? What is the state of management in federal agencies? Those are the questions the Partnership for Public Service and Booz Allen Hamilton set out to understand in the inaugural report, “Bridging Mission and Management: A Survey of Government Chief Operating Officers.”
Cybersecurity is one of the biggest challenges facing today’s technologically dependent society. Yet, there is a nationwide shortage of highly-qualified cybersecurity specialists, with the federal government falling behind in the race for these experts. The cyber talent crisis has persisted long enough. Our nation is at risk as the number and sophistication of cyber-attacks continue to grow.
The Partnership for Public Service and Booz Allen Hamilton's report, "Cyber In-Security II: Closing the Federal Talent Gap," examines the challenges faced by the federal government in building a first-class cybersecurity workforce and offers recommendations for a creating a government-wide strategy for retaining and recruiting top cyber talent.
Changing how government delivers services such as acquisition, financial management, human resources and information technology can improve performance and reduce overlap, duplication and overall costs. However, agencies’ efforts to move administrative functions to a shared services provider have been limited. So, what are the key barriers to implementing shared services strategies and how can the Office of Management and Budget and other agencies assist in this transition?
In the report, “Helping Government Deliver II: The Obstacles and Opportunities Surrounding Shared Services,” the Partnership and Deloitte interviewed 18 agency leaders from across the federal government to understand the extent to which agencies are using or moving toward shared services; what the key barriers are to implementing shared services strategies; and how OMB and other agencies can assist agencies.
Providing excellent services to citizens, businesses and other organizations is at the core of most federal agencies’ missions. However, customer satisfaction with the government’s services is low and declining. How can agencies design and deliver digital services to best meet their customers’ needs? How have some leaders overcome the barriers to collaborating across traditional organizational boundaries to create a more user-friendly digital experience?
In the new report, “Serving Citizens: Strategies for Customer-Centered Government in the Digital Age,” the Partnership for Public Service and Accenture highlight lessons learned from federal initiatives that have simplified and streamlined the process of interacting with the government by implementing a customer-centered approach to digital services. The report also includes recommendations for reforms that can better empower agencies to provide excellent customer service to citizens.