Viclone is a passionate team of creative individuals working to harness the power of Natural Language Processing and Artificial Intelligence create innovative customer service and support solutions that break the old paradigms and help companies, big and small, reduce costs, increase sales and improve customer engagement and satisfaction. Already more than hundred and fifty companies rely on our solutions.
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viClone Advanced Intelligent Virtual Agent

Viclone

Successful viClone implementations

Virtual agents are usually scripted to respond to a wide variety of questions and remarks, and currently customer response to the use of virtual agents has been largely positive. Virtual agents are already augmenting…


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Successful viClone implementations

Virtual agents are usually scripted to respond to a wide variety of questions and remarks, and currently customer response to the use of virtual agents has been largely positive. Virtual agents are already augmenting and replacing human support personnel. Typically, people talk to a virtual agent longer than they do to an actual person, perhaps because talking to a responsive, personalized computer program is a novelty. Current analysis supports the belief that customers actually prefer virtual agents. According to a recent Forrester Report, only 28 percent of U.S. online consumers "prefer to contact companies via telephone or e-mail rather than using a company’s website to get answers to their questions." As younger generations turn into a larger segment of the market, they are going to drive upward the percentage of people disinclined to interact with humans for assistance.

VAs are part of Web 3.0 and facilitate user browsing, improving conversation and offering straightforward help in real time.

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