Webchat

  1. This video covers the following topics:
    What happens when an agent account is created, logging in, resetting your password, changing user settings, and changing your password.

    Uploaded 139 Plays 0 Comments
  2. This video covers the following topics:
    Moving messages to the Non-Actionable queue, removing messages from the Non-Actionable queue, bulk selection, and adding post tags.

    Uploaded 35 Plays 0 Comments
  3. This video shows you how to: 1) add a note, 2) send an email including case information, 3) copy a case's information to the clipboard, and 4) redacting (deleting) sensitive information

    Uploaded 60 Plays 0 Comments

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