BrightWork

BrightWork PRO

Hi,

I came along to try and find out why my movie would not work on my Android device and I see there is a bug you are working on.

I saw that as I have a pro account, that I could enable my movies to be mobile compatible (odd that this setting is off by default). I have done this and waited an hour or so and my movie is still not playing back on my droid (HTC One, 4.1.2) on the Chrome or Firefox android browsers - the audio plays but no movie. Oddly enough, it is playing on the stock Android browser.

See brightwork.com/BrightWork-in-3-Minutes/index-dev.html

Are the mobile compatible movies affected by the current bug?
Do you have a timeline for when the new player will be released?
Is there anyway I can use the embed code from your mobile site?

Thanks,
Donal

Link: brightwork.com/BrightWork-in-3-Minutes/index-dev.html

Tommy Penner

Tommy Penner Staff

Hi Donal, audio playing without the video is the exact issue being worked on. Unfortunately I cannot provide an exact ETA for release, but the new player should start rolling out in the coming weeks. I apologize for the inconvenience.

Keep an eye out here for more updates: vimeo.com/forums/help/topic:101891

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