sean berg

sean berg Plus

I have the correct password, but every time I enter it in nothing happens. The page sort of just quickly refreshes and asks me to enter the password to access the video over and over again. It does not say the password is incorrect it just clears the form field where you enter it as if nothing happened.

Link: vimeo.com/60634366

Darnell Witt

Darnell Witt Staff

Hey Sean,

A couple things:

Passwords are case-sensitive. Are you sure you're typing it exactly with no added spaces?

Have you tried this on more than one browser? If not, try another browser (such as Google Chrome or Firefox) and let us know if the issue seems to be isolated to a specific browser.

sean berg

sean berg Plus

Hi, thanks for responding. Unfortunately yes, I've tried all that. I've been searching and found a thread from about two months ago where people had the same issue. The page just quickly refreshes as if nothing happens when you type in the password.

Here is the old forum thread. The original post is the exact issue I am having:
vimeo.com/forums/topic:103447

Darnell Witt

Darnell Witt Staff

Hey Sean, I've tested it in several browsers but couldn't replicate the issue. Do you have cookies disabled on your browsers, by chance?

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