bret kennedy

bret kennedy

Hello support. I have gone and deleted a file that I needed and thought I had already downloaded. is there any chance you can undelete that file so that I may work on it at all?
regards
Bret

Mark

Mark Staff

Can you link me to where it used to be?

bret kennedy

bret kennedy

How do I link you? I deleted it . I'm not sure what to do sorry

Derek Beck

Derek Beck Staff

I went ahead and restored your video titled "Bret Interview". It should now be available.

bret kennedy

bret kennedy

dereck, is there any chance the original file is there? is was 3.8 gig HD. That is the file I downloaded before but stupuidly deletely. now there is only 2 files which are the hd (727 meg) and the sd (smaller) I need to grab the original so that I can edit it and retranscode it... is that possible?

Derek Beck

Derek Beck Staff

Unfortunately you need Plus in order to have access to your original source file. Sorry about that!

bret kennedy

bret kennedy

That's cool I'll re register... My accounts got mixed up

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