Mark

Mark Staff

Hi Everyone!

The overarching playback issues in Australia have been resolved. If you are still having trouble with slow playback in Australia, please contact us with the following information.

  1. Wait until the next time you experience slow playback, and right after you do, visit this page: ip.akamai.com/ticket/F-CS-670208
  2. Once the page loads, let us know what ticket number it gives you
  3. Also let us know the specific video you were trying to watch, and the time you watched it, so that we can try and find what happened in our logs
  4. Then if you could let us know your IP address, which you can look up here: whatismyip.com/
  5. Send us a traceroute of your network information from your computer to "pdl.vimeocdn.com". If you're not sure how to do this, you can find instructions here: wikihow.com/Traceroute

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