Tommy Penner

Tommy Penner Staff

The download is working from our end. What exactly are you experiencing when trying to download the VOD?

Dusty Callahan

Dusty Callahan

It will begin downloading and then once it gets to 100%, it says (This file couldn't be downloaded) and when you double click on it, nothing comes up. Ive tried on my cell phone and laptop.???

Darnell Witt

Darnell Witt Staff

Hi Dusty, As with Tommy, I tested this and was able to download the entire file without a hitch.

To figure out what's going on, let's definitely focus on your laptop rather than your phone. It looks like you're currently using an out-dated version of Internet Explorer. Would it be possible for you to either upgrade to IE11 or use a different browser (such as Chrome or Firefox) to attempt the download?

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