Andrew Ponton

Andrew Ponton < This video uploaded fine. No gamma shift, however, I needed to make some changes to the credit section.

After the changes, I uploaded a newer version, using the same workflow to produce the previous video, but I noticed a gamma shift problem.

In subsequent attempts, I have not managed to get the same quality as the first upload. What am I doing wrong? I am using FCP 7, mp4, h.264 codec. I have emailed you guys already, but no reply yet.


Darnell Witt

Darnell Witt Staff

Hi Andrew, This would be easier to tackle via email, so we can assign your case to a technical support specialists. However, I don't see any email inquires from the email address attached to your Vimeo account. Can you contact us here?

Tommy Penner

Tommy Penner Staff

Hi Andrew, I'm not seeing any cases from you in our email system. Did you receive a case number?

If not, could you please contact us again using the form linked below? One of our encoding engineers will get back to you ASAP!


Andrew Ponton

Andrew Ponton

hey guys thanks! i got an email reply. it took a while because it had to go through my secondary email as my primary one expired.

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