Andrew Ponton

Andrew Ponton

vimeo.com/99803281 < This video uploaded fine. No gamma shift, however, I needed to make some changes to the credit section.

After the changes, I uploaded a newer version vimeo.com/100008505, using the same workflow to produce the previous video, but I noticed a gamma shift problem.

In subsequent attempts, I have not managed to get the same quality as the first upload. What am I doing wrong? I am using FCP 7, mp4, h.264 codec. I have emailed you guys already, but no reply yet.

Links: vimeo.com/100008505, vimeo.com/99803281

Darnell Witt

Darnell Witt Staff

Hi Andrew, This would be easier to tackle via email, so we can assign your case to a technical support specialists. However, I don't see any email inquires from the email address attached to your Vimeo account. Can you contact us here? vimeo.com/help/contact

Tommy Penner

Tommy Penner Staff

Hi Andrew, I'm not seeing any cases from you in our email system. Did you receive a case number?

If not, could you please contact us again using the form linked below? One of our encoding engineers will get back to you ASAP!

Link: vimeo.com/help/contact#tech-upload

Andrew Ponton

Andrew Ponton

hey guys thanks! i got an email reply. it took a while because it had to go through my secondary email as my primary one expired.

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