UK & Europe UK & Europe


I have purchased a Vimeo PRO account and have requested an invoice several times over but it has not received to our email account, is it possible for this to be looked into?


David UK & Europe UK & Europe

Thanks Mark, I have just changed the email address and received the invoice, but for some reason it wont read my previous email address, the email address I ideally would have used is



Mark Staff

Hmmm, I wonder if maybe the dashes are messing something up, we'll look into that. UK & Europe UK & Europe

thanks Mark, I thought that that might be the issue. Can you let me know once you have looked into it and I will change it back UK & Europe UK & Europe

Hi Mark, have you been able to look into whether the dashes are messing something up with the account email address?


Mark Staff

Our developers have their hands full at the moment, but it's definitely on the list. Sorry for the delay.

This conversation is missing your voice. Please join Vimeo or log in.