Mark

Mark Staff

Are you hitting the "save changes" button?

Mark

Mark Staff

Hmm, weird. I was just able to save it. Let us know if this happens again.

Toni Sterrett

Toni Sterrett

Ah yes! It's working. Thanks again.

Cheers!

Mark

Mark Staff

Okay, you should be all set - sorry about that.

Cody Strout

Cody Strout Plus

Hello, I'm trying to save a custom URL for my demo reel, but I enter my title, it tells me the URL is available, so I click "save changes" and then I "return to video" but the URL stays the same string of Numbers that I originally had. I want it to say vimeo.com/codystroutcinematographydemoreel but instead it remains as vimeo.com/61909376. Is there a way I could get some help on this?

Waddell Media

Waddell Media Business

Hey Mark,

We are trying to save a video but are experiencing great difficulties saving the custom URL.

We have tried several browsers, though the problem still persists.

The current URL is : vimeo.com/63235971

We would like to change it to - vimeo.com/nickhewer

Can you help us Mark?

Many Thanks in advance for your help.

Rebecca Tharp

Rebecca Tharp Staff

Hey there, the reason the "user7841845" is there is because the link also needs to include your user information (the URL for your account itself). The video must be directed to your actual account. Does that make sense?

Waddell Media

Waddell Media Business

Rebecca. Thank-you so much for clearing this up. The issue has been fully resolved now.

Many Thanks for your speedy reply. Much appreciated ;)

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