Geke Kiers

Geke Kiers PRO

Upload a video several times, but always get the mention: 'uh oh, there was a problem loading this video.' Video doesn't play. Please help.

Link: vimeo.com/73668205

Derek Beck

Derek Beck Staff

Sorry about that! I am reconverting your video at this time. If it still isn't working within the hour, please let me know.

Geke Kiers

Geke Kiers PRO

Thank you Derek. It still isn't working yet. Is there another way to fix this problem? My client needs this video embedded by tomorrow, so a quick fix would really be appreciated. Thank you!

Mark

Mark Staff

Our encoding engineers say the source file is bad which is causing the conversions to fail. Can you please re-export your video and then try uploading it again?

Geke Kiers

Geke Kiers PRO

When I play the source file it doesn't show any problems. I also uploaded it to YT and no problems there as well.

Geke Kiers

Geke Kiers PRO

Settings I use in Premiere:
H.264
PAL 1920x1080
25 fps, de-interlaced
AAC, 256 Kbps, 48 KHz, stereo
VBR, 2 pass
Target bitrate: 10.03 max. 20.08 Mbps

Should I make any changes?

Mark

Mark Staff

Sure. I'm working on this on this right now. if it still doesn't work, please re-compress your video according to our recommended compression settings vimeo.com/help/compression

Kami Latorre

Kami Latorre

I haven't been able to upload my video. I tried twice. Can you please tell me what I'm doing wrong. I'm pretty sure I did all the compression stuff right.
Thanks!

Link: vimeo.com/75212525

Derek Beck

Derek Beck Staff

I gave your video an extra push to convert. If it isn't up within the hour, please notify me.

Kami Latorre

Kami Latorre

Sorry, I've been gone all day. But it's still not working. It says there's a problem loading the video. Please let me know what's going on.

Link: vimeo.com/75212525

Derek Beck

Derek Beck Staff

Sorry about that! Could you please try re-uploading the file. I went ahead and reset your quota.

This conversation is missing your voice. Please join Vimeo or log in.