Banner Gwin

Banner Gwin Plus

Most all of the thumbnails I have uploaded for my videos are in widescreen format but without the black letterbox, I do this so it lays in properly on my website when I link to them. I've never had a problem with this but now when I try and upload a cropped image for the thumbnail, either at 1080 or 720, my image comes out with a black letterbox applied to it. How can I fix this to make all of my videos match?

Alex Dao

Alex Dao Staff

Hi Banner, can you link me to the videos that are getting letterboxed thumbnails?

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