Jerome Stolly

Jerome Stolly

I just uploaded my latest reel and even though it is an HD file the resolution looks terrible and blurry. Also there is a contrast flickering where it goes from normal to super dark to normal randomly throughout the video...


Meghan Oretsky

Meghan Oretsky Staff

Hi Jerome, sorry to hear that your video isn't playing smoothly on your end. I just took a look and found that it looks perfect on my computer when using Google Chrome. Have you tried switching browsers, by chance?

Gareth Wood

Gareth Wood

This has happened to me - the video looks fine but now and again goes a lot darker... What if your clients don't use Chrome? This is an issue that needs addressing.

Derek Beck

Derek Beck Staff

Hey there! Try going through this flow which will help you troubleshoot the issue:

If you’re still having trouble, at the end of the process you’ll have the option to contact our uploading/encoding engineers who can help you further.

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