Forums / Help

Videos don't play

Mark Staff locked this topic on Dec 16, 2010 because We are looking into this issue and hope to have it resolved shortly. Please try clearing your browser cache - It may help. vimeo.com/forums/topic:32018

Ryan Hefner

Ryan Hefner Staff

Hey everyone,

We believe we have resolved this issue. If you could please check out your sites again and let us know that would be great.

Thanks, Ryan

Nancy Lebovitz

Nancy Lebovitz

The videos on the Singularity Summit page won't play. I tried a couple of your Staff picks, and they wouldn't play, either, though your help video does play. The videos that don't play just show a still image.

My Firefox and Flash are current. Youtube works.

Link: /vimeo.com/siai/videos

Claire&Max

Claire&Max Plus

I have the same problem: i remark that this pb is with Google Chrome: my vids doesn't work, but it works with internet explorer.
I think Google Chrome makes some pb since this morning.

Michael Hornsby

Michael Hornsby

I have the same problem. It just started today. It will flash a still image and then it's just blank... I use Chrome. Have never had this problem before.

Michael Hornsby

Michael Hornsby

I just cleared my browsing data in Chrome at that seemed to fix it. Not sure if that was just fluke?...

Minim Pictures

Minim Pictures

Does not seen to be fixed on my end , the videos still do not play.

Ryan Hefner

Ryan Hefner Staff

Hey Cameron,

Could you please provide a link so we can test them?

Thanks, Ryan

Rebel Rated

Rebel Rated PRO

I am organizing my clips on Vimeo (not on external sites) and none of my clips will play when it is the Flash Player, it comes up with "Sorry. The creator of this video has not given you permission to embed it on this domain. This is a Vimeo Plus feature" even though it is on Vimeo, it is my video and I am logged in!

I can view them in HTML5, but all the button options are wrong (like button is missing, title is missing, watch later should not be there)

Link: The Wushu Effect

Rebel Rated

Rebel Rated PRO

The videos work fine if I put the privacy to "anyone" but the buttons (like/embed/later) are still incorrect (as mentioned above when it is in HTML5). I am assuming it is a temporary glitch - possibly to do with security/logging in issues?

One embedded video on Facebook works OK, but not the other two, even though all settings are the same

Let us know when it is resolved so we can re-individualize privacy/embed settings please!!!

Minim Pictures

Minim Pictures

Hey Ryan

I just cleared my browsing history as Michael suggested above and the videos seem to play now .

Thanks for your help

Cam

Tom Fitzgerald

Tom Fitzgerald

I cant get any of my videos to play on any browser, even when im logged in. All my videos are private and im just getting the error msg: "The creator of this video has not given you permission to embed on this domain". This is happening when im playing on the vimeo website. Is this the same problem that your currently fixing?

Thanks

The Voice Project

The Voice Project

Same issue as Fung Ying, looks like it's just with vids we have password protected, "Sorry. The creator of this video has not given you permission to embed it on this domain" even though trying to view here on Vimeo, logged in.

Nancy Lebovitz

Nancy Lebovitz

Still not working for me. Thanks for checking.

Rosen Ivanov

Rosen Ivanov

Also please try to fix the problem with these cookies and additional checks you put for your videos. For example, yesterday I was able to stream all videos from my site when I getting the signature and timestamp from the XML returned from the link above. Now when I try this it doesn't work?

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